Shipping & Returns

Shipping

At Team Fourteen, we aim to ship our orders within 24 hours, however, timing can vary depending on UK Bank Holidays and busy periods like Black Friday/ Cyber Monday and the Christmas period.

We offer the following shipping options and all deliveries are tracked/ signed for.

Standard UK (Second Class)    free

Premium UK (First Class)         £3.95

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We do offer next day deliveries, and all next day orders over £50 are FREE delivery to a UK address.

You can reach us via email at: customerservices@teamfourteen.co.uk

 

Returns Policy

You can return new, unopened items within 30 days of delivery for a full refund. Additionally, if you have received an item that is faulty from us, contact us and we will send you another within 24 hours, or give you a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise you will need to pay to return the item to us.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please 
Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You will need to send the item back to us in the original packaging that it arrived in, along with the shipping details that came with the product(s).

You can also reach us via email at: returns@teamfourteen.co.uk